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  • Do You Ship Overseas?
    Yes, we ship overseas. Shipping costs will apply and will be added at checkout.
  • How long will it take to receive my order?
    It depends on where you are. Within UAE Order will be delivered within 2 to 4 days delivered at all main areas of UAE. Overseas Can take anywhere from 7-16 days. For bulk inquiry All Our Products are made fresh, if you would like to order in bulk or even send us your customization preferences, please drop us an email, and we will let you know further details. Delivery tracking details will be provided by email.
  • Oops! I've mailed my package to the wrong address! Can you send a replacement?
    It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.
  • All your products Natural handmade?
    Yes, all our products are natural and handmade. Everything is made in small batches to help ensure quality. All products are made with the finest ingredients sourced from authentic sellers from around the world.
  • Do you use harsh chemicals in your product?
    All our product made with natural ingredients, and are gentle on your skin, no harsh chemicals are used in our products. LILIUM Soaps Products are paraben, phthalates, SLS, silicon Free.
  • Why is Handmade soap better than commercial 'soap'?
    Commercial soap sold in stores is often made with chemical detergents, hardeners and synthetic lathering agents. Some of these ingredients can be drying or irritating on the skin. On the other hand, handmade soaps are made with oils, butters and natural botanicals and do not contain these harsh ingredients and qualifies as ‘soap.’ Handmade soap also contains glycerin. Glycerin is a humectant that attracts moisture from the air to the skin. It’s produced naturally during the soapmaking process. It’s one of the things that make handmade soap so amazing! Some commercial soaps remove the glycerin from the bars and sell it to make lotions and creams. Without glycerin, commercially prepared soap isn’t nearly as skin loving, and can leave the skin feeling dry.
  • Will my soap look exactly like the photo?
    Due to the nature of artisan products, each soap cut has slightly its own unique design. We believe this lends to the handmade nature of the products. Each product really is one of a kind.
  • Are your products cruelty free?
    Yes. We do not do animal testing. Our products are dermatologically tested on human volunteers who sign up to try items out before they hit shelves!
  • Can I return my product?
    Because these are natural personal care products, we don't accept returns. It is our duty to ensure that the products were kept under desired conditions before you purchased them from us. By accepting returns, we can no longer ensure that the product has been stored properly and is as safe & fresh as it was when it left our workshop. That being said, we want you to be happy with your items! If you have any issues with a product you've purchased, get in touch with us & we will make things right for you!
  • Is the price I see under each picture for one bar of soap, or for the amount in the picture?
    The prices listed under each variety is per bar. We often show multiple bars of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.
  • How long can I wait to open and use your Artisan Soaps?
    All our products are made fresh ' fresh product fresh ingredients'. We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!
  • Do you offer wholesaling?
    Yes! We offer wholesaling! Drop us a line at liliumsoaps.sales@gmail.com or DM us on our Instagram page and let us know who you are and what you're looking for!
  • Can get my product personalized?
    Yes! All of our products are typically custom items are purchased by the batch and in quantities. Get in touch with us at liliumsoaps.sales@gmail.com or DM us on Instagram and we'll customize the product based on your requirements and desire!
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